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Customer reviews of Automotive Solutions Direct

At Automotive Solutions Direct we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Automotive Solutions Direct

Automotive Solutions Direct

Based on 26 customer reviews

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  • 5

    5 star Service

    By Mark S on 27 April 2021 | Purchase not verified

    I bought a Vauxhall Corsa. Car was as descibed and in great condition. Good Salesmen not pushy they know there stuff and are friendly. Good all round Service, Many Thanks. (this is our 4th car and all have been great buys)

  • 5

    Use this garage!

    By HWyatt - on 06 January 2021 | Purchase not verified

    Danny was extremely helpful when purchasing my car. The processes was quick and easy. My car left with a 12 month mot and 6 month rac warranty. I can highly recommend this garage.

  • 5

    Bad experience

    By Paul T on 13 November 2020 | Purchase not verified

    Bad Experience By Paul T | 13 Nov 2020 I purchased a car in March 2019 with a 6month warranty, after a few days minor issues occurred with the car and after contacting the owner he was not interested, after a few more months the car kept losing power again the Owner was not interested in sorting the problem the car then broke down with the hydraulic system failing again The owner did not want to sort out the problem . I am doubtful that this review will be published?

  • 5

    Terrible, worst experience I had in my life

    By Benita H on 19 August 2020 | Purchase not verified

    I was told that car will be ready within a week, I was waiting over a month...during this time I was given lots of stories , starting with staff off due to covid19 and finishing on waiting for parts(I was told that car is ready just waiting for new battery and some paint work on my first visit). I had very bad experience while I was waiting:garage owner was ignoring my phone calls, not responding to the massages, he sounded very frustrated when speaking to me. I have tried to cancel my contract and get my deposit back but I was told by the owner that I'm unable to.I was panicking as I have paid £6000 deposit...finally I was told that car is ready for collection-happy days. On arrival: Head lights not working, no air filter(guy has taken filter from another van, which was sold, and put into my van in front of me) night heating not working, cabin lights not working, car filthy inside-nothing like promised... After long discussion I get my deposit back. My advice: AVOID

  • 5

    Did nt want my money

    By Julian B on 10 August 2020 | Purchase not verified

    Rang about a van being advertised for sale. Told it was gone and before I had a chance to ask if there was anything else the guy on the other end just hung up. With this sort of attitude no one should bother to buy anything from these guys. Pity as some of the reviews were good. Only takes one person to ruin it.

  • 5

    Rude just rude

    By Diane W on 12 June 2020 | Purchase not verified


  • 5

    Terrible service

    By Sarah H on 29 May 2020 | Purchase not verified

    Very poor service. Car broke down in 1st week, took weeks to get them to collect it, messages I left were mostly ignored. When they did finally collect it back it took a further week of constant badgering to get my money back. Would not recommend at all!

  • 5

    Great service.

    By Joanne S on 04 January 2020 | Purchase not verified

    Love my new work van. 6 month warranty and 12 months RAC cover. Thanks to all the team. Highly recommend.

  • 5

    Very Bad Service - Promises Not Kept - Be Careful

    By Spiro S on 23 September 2019 | Purchase not verified

    My Immediate advice to anyone considering considering buying from this Dealer is do not trust what they say or promise! Even if they List Out Promises in their Invoices to you Be Very Very Careful as it does not mean they will supply!!! Vehicle had faults on collection and the paperwork promised was not all supplied and two weeks on I am still waiting: they are not responding to my emails. The Dealer Promised:- * Full Service completed prior to collection 12 months MOT. FREE 12 months RAC parts and labour warranty included. Documented Service history. They state that we can buy with confidence but they did not:- 1. Did not Supply the Service History. 2. Did not carry out a FULL Service. (How could they without the Service History?) 3. Carried out an MOT but the rear number plate lights are not working! No Interior Lights working! Window Not Working;Seat Belt Cover Broken; Sliding Door Runner bearing worn out; Rear Window Washers Not squirting out water.They do not reply to emails

  • 5

    Highly recommended

    By Helen J on 02 June 2019 | Purchase not verified

    Really good car purchase experience , really nice helpful people , the car is exactly what we wanted for an excellent price

Automotive Solutions Direct

0121 5800784 07714 278992

Opening times

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 09:00 - 16:00
Sunday Appointment Only

Automotive Solutions Direct

1 Albion Industrial Estate,
Oldbury Road,
West Bromwich,
West Midlands,
B70 9BP